SHIPPING METHODS & ESTIMATED ARRIVAL TIMES

All goods are shipped directly to your shipping address from our closest distribution center.

 

ORDER PROCESSING

Most orders will ship within 2-3 business days. Orders are not processed after business hours or on weekends. Any orders placed during this time will be processed on the next business day. Please allow up to 48 hours for online updates. If a significant amount of time has passed and you have not received a tracking number yet, please contact us for an update.

 

SHIPPING COST

Shipping is free on all contiguous USA orders more than $25. International shipping cost is generally determined by the weight of the item(s) and the shipping address. Your final shipping cost can be calculated from the Shopping Cart and will be displayed during Checkout.  Residents in certain countries may also have tax and duty applied to their shipment per their country's import laws.

 

MULTIPLE SHIPPING

You may have ordered items that could not be packaged together and therefore had to be shipped separately. If all shipments have not arrived within the estimated delivery times, please contact us.

 

CUSTOMS, TAX, & DUTY FEES

International orders may have customs, tax, & duty fees applied to them by the receiving country's customs agency. Your country may impose additional charges based on individual examination of the package by customs agents. Due to this unpredictable process, we are unable to prepay those customs duties as we are never notified in advance if the item sent will be levied with additional charges.

 

OVERSIZED SHIPPING

Certain products and/or brands require special handling, are oversized or weigh more than 150 pounds are sent by Oversized Shipping.

Things to know:

  • Orders usually arrive within 8-14 days from the order date.

  • We will email/call you with an arrival date, including a scheduled 4-hour window.

  • If the delivery date is inconvenient for you, you can reschedule for a more convenient date.

  • Requires a signature of someone 18 years or older.

  • Delivery is made to the main door of the building, and not to a specific unit or suite number.

  • Does not include setup.

  • Available only in the 48 continental United States.

 

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