Human + Machine: Reimagining Work in the Age of AI - Daugherty, Paul R
Publisher: Harvard Business School Press
Pub Date: March 20, 2018
AI is radically transforming business. Are you ready?
Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now--in software that senses what we need, supply chains that "think" in real time, and robots that respond to changes in their environment. Twenty-first-century pioneer companies are already using AI to innovate and grow fast. The bottom line is this: Businesses that understand how to harness AI can surge ahead. Those that neglect it will fall behind. Which side are you on?
In Human + Machine, Accenture leaders Paul R. Daugherty and H. James (Jim) Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization--whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly--or to completely reimagine them. AI is changing all the rules of how companies operate.
Based on the authors' experience and research with 1,500 organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability, as well as what you can do to achieve similar results. It describes six entirely new types of hybrid human + machine roles that every company must develop, and it includes a "leader's guide" with the five crucial principles required to become an AI-fueled business.
Human + Machine provides the missing and much-needed management playbook for success in our new age of AI.
".the authors bring to life the realities of modern management. Readers gain a tactile sense of how technology changes business over time and why 'the robots are coming' is no scarier an observation than ever before."
-- The Wall Street Journal
"A richly detailed guidebook that leaders need to capture the opportunities of AI and the fourth industrial revolution."
--Klaus Schwab, Founder and Executive Chairman, World Economic Forum
"Daugherty and Wilson advance the conversation we need to have about the future of computer and human collaboration . . . With grounded skill and enthusiasm, the authors have delivered a roadmap that welcomes us to a productive future."
--Satya Nadella, CEO, Microsoft
"Human + Machine shines new light on our burning need to reinvent nearly everything about the way we work. Daugherty and Wilson have hands-on experience leading these changes, giving this book an exceptional level of credibility and insight. Have your whole team read it before your competitors do!"
--Erik Brynjolfsson, Director, MIT Initiative on the Digital Economy
"Daugherty and Wilson give a blueprint for a future in which AI augments our humanity . . . the book is a practical guide to understanding AI--what it means in our lives and how we can make the most of it."
-- Arianna Huffington, founder and CEO, Thrive Global
"Daugherty and Wilson answer the fundamental question, how do we help our workforce transition into the age of AI? Without question, Human + Machine is the handbook you need to move forward."
--Henning Kagermann, President, acatech; former Chairman and CEO, SAP
"A must-read for business managers who know AI should be a big part of their job but find the topic intimidating and confusing."
--Missy Cummings, professor, Pratt School of Engineering; Director, Humans and Autonomy Laboratory, Duke University
"Human + Machine is a roadmap to the future--read it if you're serious about understanding the impact of AI and how it is driving growth."
--Marc Benioff, Chairman and CEO, Salesforce
"Human + Machine shows how jobs and tasks can be rethought and redesigned such that people and machines achieve more effective, efficient outcomes together. The book's practical and valuable examples bring the future to life."
--Doug McMillon, President and CEO, Walmart